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Know Where You Stand With cclub

We keep our legal policies visible and accessible because you deserve clarity on how your account, your data and your activity are handled.

Region-dependent accessData transparencyAccount rights explainedPolicy contact pathsbKash, Nagad, Rocket context
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REACH OUR POLICY TEAM

Open a Channel When You Have Legal Questions

If anything in our legal documentation is unclear or you want to exercise a data right, reach out through one of the channels below. We keep these paths staffed so you are not left waiting when your question is time-sensitive. Each channel handles policy queries alongside general account matters — just mention it is a legal or data request so we can route it properly.

Live Chat Tap the chat icon inside your account dashboard. Let the agent know your query is about a legal or data matter and they will escalate to the policy team without you needing to repeat yourself.
Email Send your request to our support email address listed in the app footer. Include your account ID and a short description. We aim to acknowledge policy-related emails within one working day of receipt.
In-App Request Form Under your account settings you will find a request form specifically for data and policy queries. Fill in the category, describe what you need, and submit. The form timestamps your request for our records and yours.
HOW WE HANDLE YOUR DATA

Check How We Protect and Manage Information

Data handling is not an afterthought here. Below we break down six areas that matter when you are trusting a platform with personal and financial information. Each point describes what we do, not what we aspire to — so you can hold us to it. If any of these practices change, we notify you through the contact method tied to your account before the change takes effect.

Data Collection Scope We collect only what is necessary to run your account — identity verification details, transaction records from bKash, Nagad or Rocket, device identifiers and session logs. We do not harvest contacts, photos or unrelated app data from your device.
Cookie and Tracker Use Our site uses functional cookies for session management and analytics cookies to understand page performance. You can adjust cookie preferences from the banner shown on first visit. We do not sell cookie data to third parties or use it for cross-site ad targeting.
Account Security Layers Your account is protected by password authentication plus an OTP step sent to your registered mobile number. If you lose access, identity verification through your linked bKash, Nagad or Rocket wallet reference is part of the recovery flow.
Retention and Deletion Transaction and identity data is retained for the period required by applicable regulations. Once that window closes, we anonymise or delete records. You may request early deletion where local law permits — submit through the in-app form or email.
Who to Contact For data access, correction or deletion requests, use the live chat, email or in-app form listed in the support section above. Reference your account ID and specify which right you are exercising so we can process it without back-and-forth.
How to Request Changes If you want to update your registered details (name, phone number, wallet reference), submit a change request through account settings. Verification of the new details may be required before the update takes effect to prevent unauthorised modifications.

Get Answers to Common Policy Questions

Below are questions we hear most often from account holders about legal matters, data rights and platform eligibility. Each answer is kept concise — if you need more detail on any point, use the support channels listed above and our policy team will walk you through it.

Availability depends on local law and eligible regions. We do not guarantee universal access. When you attempt to create an account, the platform checks whether your region is currently served. If it is not, registration will not proceed.

We store identity verification details you provide at sign-up, transaction records from bKash, Nagad or Rocket deposits and withdrawals, device identifiers, and session activity logs. We do not collect unrelated data like your photo gallery or contact list.

Yes. Submit a data access request through the in-app form under account settings or contact support via email with your account ID. We compile and deliver your data summary within the timeframe specified in our privacy documentation.

Use the in-app request form or email support specifying a deletion request. Where local law grants a deletion right, we action it after confirming your identity. Some records may be retained if required by applicable regulation.

We notify you through your registered contact method — typically the mobile number or email on your account — before any material policy change takes effect. You then have time to review the update or close your account if you disagree.

Transaction references and amounts are stored for operational and regulatory purposes only. We do not share your wallet details with unrelated third parties or use them for marketing outside of cclub services.

If your location changes to an unsupported region, you may lose access to active features. Your account data remains stored per our retention schedule and you can request a withdrawal of any remaining balance through support.

That responsibility sits with you. We state clearly that eligibility depends on your local law and the regions we serve. We do not provide legal advice — consult local regulations or a legal professional if unsure.

Password authentication plus a one-time password sent to your registered mobile number form the baseline. Recovery uses wallet reference verification tied to your bKash, Nagad or Rocket account to confirm identity before restoring access.

Yes. Go to account settings and submit a change request. We may ask you to verify the new details — for example confirming a small test transaction from the new wallet — before applying the update to prevent unauthorised changes.

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