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Open and Review Our Terms Conditions

These Terms & Conditions set out the rules that apply when you use cclub, deposit through bKash, Nagad, or Rocket, place wagers, or request withdrawals. By creating an account you confirm you have read and accepted every clause below.

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TERMS CONTACT PATHS

Check How to Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about your account, funds, or a specific wager, reach out through one of the channels below. We handle terms-related queries with the same priority as payment issues — your question does not get lost in a general queue.

Live Chat Open the chat widget from any page inside your account. A support agent can clarify term clauses, explain withdrawal hold reasons, or walk you through the identity verification step required before your payout clears via bKash or Nagad.
Email Support Send your query with your account username and a brief description of the issue. We respond to terms-related emails within one business day. Include screenshots if your dispute involves a specific wager or a Rocket deposit that did not credit.
Account Dashboard Notice Check the notification bell inside your dashboard for updates on policy changes, pending verification requests, or any restrictions placed on your account. This is where we flag terms amendments before they take effect.
HOW WE HANDLE POLICY

Explore How We Manage Data and Account Security

Understanding how we store your data, verify your identity, and protect your wallet balance is part of knowing what you agree to. Each item below addresses a specific policy handling area so you know exactly what happens behind the scenes when you use cclub.

Data Storage

Your personal details and transaction records are stored on encrypted servers. We retain account data for as long as your account is active, plus any period required by applicable regulation in your region. You can request a data summary at any time through support.

Cookie Usage

We use cookies to maintain your login session, remember device preferences, and track platform performance. You can manage cookie settings from your browser. Disabling session cookies will log you out and may affect your ability to place wagers.

Account Security

Your account is protected by a password you set at registration and an OTP sent to your mobile number during sensitive actions like withdrawal requests or password resets. We never ask for your bKash, Nagad, or Rocket PIN — if someone does, report it immediately.

Data Retention

If you close your account, we retain records for a compliance-standard period after closure. After that window passes, personal identifiers are anonymised. Transaction logs related to completed payouts remain in archive for audit purposes only.

Who to Contact

For any data-related request — access, correction, deletion — contact our support team through live chat or email. Reference your account username and specify what data you want addressed. We process these requests within a reasonable timeframe and confirm completion.

Requesting Changes

You may update your registered email, phone number, or payment method from your account settings. Changes to core identity fields like your name require document verification. Submit the request through support, attach a clear photo of your ID, and allow processing time.

Get Answers to Common Terms & Conditions Questions

These questions cover the clauses players in Bangladesh ask about most — from account limits to withdrawal verification and how disputes get resolved under our terms.

No. Our terms allow one account per individual. If we detect duplicate accounts sharing the same identity, device fingerprint, or payment method, we may close the duplicates and withhold balances pending an internal review.

Depending on severity, consequences range from a warning notice in your dashboard to temporary suspension or permanent closure. Funds linked to a violation — such as exploiting a technical error — may be withheld while we complete our review process.

Contact support via live chat or email and request closure. We will process any eligible withdrawal balance to your bKash, Nagad, or Rocket wallet before finalising the closure. Once closed, you cannot reopen the same account.

Yes. We may update terms when operational or regulatory circumstances require it. Material changes are communicated through your registered email or an in-dashboard notice. Continued use after the notice period constitutes acceptance.

We may request a government-issued photo ID, proof of address, or a screenshot of your bKash or Nagad transaction history. This verification can be triggered by withdrawal requests above a certain threshold or by irregular account activity.

Raise a dispute through live chat or email within seven days of the event. Include the wager ID and any supporting detail. Our review team examines server logs and game-provider records, then communicates the outcome to your registered contact.

Access to cclub depends on your local law and eligible regions. We do not guarantee availability in every location. If your jurisdiction restricts access, you are expected to comply — continued use implies you have confirmed your own eligibility.

Funds remain in the account wallet during suspension. If the review concludes in your favour, full access is restored. If a violation is confirmed, eligible funds minus any amount linked to the breach are returned to your registered payment method.

No. Our terms prohibit transferring balances, wagering credits, or promotional entitlements between accounts. Each account wallet is tied to the verified identity of the account holder and can only be withdrawn to that holder's own bKash, Nagad, or Rocket wallet.

Promotional terms are supplementary — they add conditions on top of what is stated here. If a promotional term conflicts with a general term, the promotional term applies to that specific offer only. General account rules still govern everything else.

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